Account & Access

Getting Access

How your Fleetera organization is created and how the first administrator signs in.

You cannot create a Fleetera account or organization yourself. The Fleetera team creates your organization and the account of its first administrator, then that administrator sets a password through a one-time link and invites the rest of the team.

How an organization comes to exist

When you start with Fleetera, whether as a trial or a paid plan, you agree the details with the Fleetera team:

  • the organization name (for example, Acme Industrial)
  • the email address and name of the first administrator
  • for a trial, if you like, the email address, name and role of each colleague who should join from the start

The Fleetera team creates the organization and the administrator account. Nothing is required from you until the setup email arrives.

To start this process, contact support@fleetera.ai. See Plans & Pricing for how trials are arranged.

First sign-in for the administrator

Open the setup email

The administrator receives an email from Fleetera with a one-time link for setting the account's password.

  • For a trial, the email arrives when the Fleetera team hands the trial over to you. Its subject reads, for example, Your 30-day Fleetera trial for Acme Industrial is ready. It gives the date your trial ends, describes the simulated wind, solar and battery storage plant waiting in your organization, and names the person at Fleetera who arranged the trial. Reply to the email to reach them. The link is valid for 7 days.
  • For a paid plan, the subject is Set up your Fleetera account, and the link is valid for 1 hour.

Either link can be used once.

Set your password

Click the link. You are taken to the Set your password page in Fleetera. Enter a password (at least 8 characters), confirm it, and click Set password. The page then reads Your password is set.

Sign in

Go to the Fleetera login page and sign in with your email address and the password you just set.

On a trial, your first sign-in opens Insight on your site's data:

  • The Insight home shows a Where to start card with links to your site, a dashboard and your KPIs. Close it with × and it stays closed for you in that browser.
  • In the first hour after a site connects, the site's Message rate tile shows the messages received so far. The rate per second appears once a full hour of data exists.
  • Help, at the bottom of the sidebar, opens the Documentation and, where available, Contact support.

If the link has expired or was already used, setting the password fails with a message that the link is invalid or expired, and a Request a new link link appears. Because your account already exists, you can issue yourself a new link:

  1. Click Request a new link, or open the login page and click Forgot password?
  2. Enter the email address the setup email was sent to, and click Send Reset Link
  3. Open the new email, Set up your Fleetera account, and set your password. This link is valid for 1 hour.

If you are on a trial, you can also reply to your trial email, and the person who arranged your trial will help. If no email arrives within a few minutes (check your spam folder first), contact support@fleetera.ai and the Fleetera team will send a new link.

Everyone else joins by invitation

On a trial, the colleagues you named when the trial was arranged get their own accounts. When the Fleetera team hands the trial over, each of them receives an email inviting them to the trial with the role they were given (Viewer, Operator or Admin) and a link to set their password. The link is valid for 7 days and can be used once; if it expires, they request a new one as described above.

Anyone else is added by an administrator from inside the platform, and each one receives an invitation email with a link to create their own login. See User Management.

Signed in but no organization?

If you sign in and see a page titled No organization, your account exists but is not a member of any organization. This happens, for example, when the organization you belonged to has been retired. There is nothing to configure on that page: contact support or the person who invited you, and they will add you to an organization.

Authentication details

  • Email and password — Fleetera accounts use email and password authentication. There is no external identity provider to configure.
  • Secure session management — sessions are stored in encrypted HTTP-only cookies.
  • Password security — passwords are hashed with Argon2id and never stored in plain text.

Next steps

Your Organization

Review the organization settings you can change.

User Management

Invite your team.

Account & Access

How your organization is set up, how you sign in for the first time, and how to bring in your team.

Your Organization

What a Fleetera organization is and which settings administrators can change.

On this page

How an organization comes to existFirst sign-in for the administratorOpen the setup emailSet your passwordSign inIf the setup link has expiredEveryone else joins by invitationSigned in but no organization?Authentication detailsNext steps