User Management

Fleetera supports role-based access control so you can grant your team members the right level of access to the platform.

Inviting team members

Organization owners and administrators can invite new users:

1. Navigate to the Settings page
2. Go to the Users section
3. Enter the email address of the person you want to invite
4. Select a role for the new user
5. Send the invitation

The invited user will receive an email with a link to join your organization. If they don't already have a Fleetera account, they'll be guided through the signup process first.

Roles and permissions

Access control is managed through roles assigned to users in your organization. Each role grants a specific set of permissions that determine what the user can see and do in the platform.

Permission categories

How permissions work

• Permissions are evaluated at the page level — navigation items are hidden if you lack the required permission
• Permissions are also checked at the action level — API calls validate permissions server-side
• Some pages require multiple permissions (e.g., managing connectors requires both site read and connector write access)

Platform administrators

Platform administrators have cross-tenant access and can:

• View and manage all organizations (tenants)
• Access system-wide settings
• Perform administrative operations across organizations

Platform admin access is restricted to Fleetera staff and designated partners.

Next steps