User Management

Fleetera supports role-based access control so you can grant your team members the right level of access to the platform.

Inviting team members

Organization owners and administrators can invite new users:

1. Navigate to the Settings page
2. Go to the Users section
3. Enter the email address of the person you want to invite
4. Select a role for the new user
5. Send the invitation

The invited person receives an email with a link to join your organization. The invitation is valid for 14 days.

• If they do not have a Fleetera account yet, the link takes them to a short form where they enter their name and choose a password. Their email address is fixed to the one you invited. This is the only way a new user account is created.
• If they already have a Fleetera account (for example, from another organization), they sign in and accept the invitation.

If an invitation expires before it is accepted, send a new one from the same Users page.

Roles and permissions

Access control is managed through roles assigned to users in your organization. Each role grants a specific set of permissions that determine what the user can see and do in the platform.

Permission categories

How permissions work

• Permissions are evaluated at the page level — navigation items are hidden if you lack the required permission
• Permissions are also checked at the action level — API calls validate permissions server-side
• Some pages require multiple permissions (e.g., managing connectors requires both site read and connector write access)

Platform administrators

Platform administrators have cross-tenant access and can:

• View and manage all organizations (tenants)
• Access system-wide settings
• Perform administrative operations across organizations

Platform admin access is restricted to Fleetera staff and designated partners.

Next steps